"SMI have always delivered on their promises and on time, usually ahead of time. Implementation of Staff.Care has been an easy project to manage because of their organised and methodical approach. I have been impressed by the speed of response and how quickly the SMI support team reply and understand our processes. SMI are very good at understanding what we need - their experience in the sector is also obvious."

H
aving successfully delivered software implementations for nearly 30 years, SMI has the experience to guide and advise our customers through every step of the implementation process. SMI are proud of our reputation of delivering projects on time, to budget whilst being the most cost effective supplier within our marketplace. Our software is proven to be 'user friendly' too, ensuring all actions are intuitive for all staff.

The whole SMI team pride ourselves on our customer service, enjoying an excellent relationship with our customers is paramount.

All services provided by SMI are of a high standard. We understand our customer base and realise that all customers can require quite difference assistance from SMI. SMI can guide you through the initial implementation or provide regular on site project management services. Our services are flexible for all customers and budgets.

Staff.Care from SMI provides the complete workforce management package, therefore we have successfully partnered with an expert Payroll Bureau Service, LivePay, to streamline the whole staffing lifecycle, from roster to wage slip.

iCare also provides the functionality to interface with other software packages on the market including PAS systems and the NCPC MDS requirements.
 

Consultancy
We have the expertise to advise our customers in all aspects of our software and common practice.

Project Management
Working with our customers, we provide all the project tools required for a successful implementation.

Implementation
SMI know that a successful implementation takes more than just providing the software. Listening and working with our customers is key to the success of the project.

Training
Identifying your needs is fundamental, which is why all SMI training sessions are tailored to suit your exact requirements.

 

Support
SMI pride ourselves on providing an efficient and friendly support desk.

Expertise
All SMI staff are highly trained to be able to advise and provide the support base you require.

Change Management
If required, SMI can provide assistance with Internal Change Management to ensure the smooth transition when implementing SMI products.

Cloud Hosting
Massively reduce internal IT reliance and cost by letting SMI manage the whole service for you. Hosting is in a secure UK data centre and we also adhere to ISO27001, ISO9001 GDPR and the Data Protection Act 2018.